SPLASH PACKAGING'S FAQ'S

Our business hours are Monday-Friday from 8am-5pm (Arizona time). We are closed on major U.S. holidays.

We accept MasterCard, Visa, American Express, and Discover.

Orders from our Phoenix warehouse ship out within 24 hours on business days. Orders that are shipped from other warehouses may take 1-4 days to ship. If an item is on backorder from our Phoenix warehouse, you will be notified by either your order confirmation or a follow-up email.

Our preferred shipping carrier is FedEx. Standard shipping can take 2-6 business days depending on where the product ships from. This does not include processing time.

You can estimate your shipping charges by adding the items you want into your shopping cart and viewing the cart page. There is a field where you can enter your zip code for a shipping cost estimate.

All orders will incur shipping charges F.O.B our closest warehouse via FedEx or common carrier truck. The entire freight amount will be included on your original order. There will be no further freight charges regardless of the number of shipments to complete your order, unless changes have been made to your order. Any order weighing over 150 lbs. will be sent by truck or evaluated for the best and least expensive shipping method. If you cannot receive a truck shipment at your location, please contact us.

Yes, please fill out our Contact Us form with the item numbers you would like samples of and your complete ship-to address. Or you can email us at customerservice@splashpackaging.com.

Magnetic box samples are a chargeable item. Please use the Contact Us form to request your sample and a member of our team will get back to you with the charges involved. Some samples might be limited availability. Be sure to include the specific items you would like and full shipping address with your request.

If the item you want to order is out of stock or backordered, contact us and we can try to estimate when it will be back in stock.

Please contact us for information about order tracking.

Yes, we can ship internationally.

We always offer a Dollar Volume Discount at Splash Packaging, which gives you an automatic 5% off of orders that are $200 or more, and 10% off of orders that are $500 or more (not including shipping). No coupon code is required for this discount, it is automatically applied in your cart when you meet the dollar threshold.

We have a minimum order requirement of $50.

Our products are already sold at low prices for businesses and organizations to purchase. You may submit for tax exemption if you are a non-profit or reseller. We also offer our Dollar Volume Discount on all orders over $200.

If for any reason you are not completely satisfied with the quality of our In-Stock products, you can return them within 15 days and we will promptly exchange them, credit your account, or refund your money. Restocking charges may apply. Shipping fees are non-refundable. Food grade packaging that has been opened is not eligible for return.

Magnetic Boxes are subject to a 25% restock fee.

Please contact us at 877-699-0529 or customerservice@splashpackaging.com and we can arrange for the return and/or replacement of your damaged items.

Our products are sold in larger quantities to keep the prices low for high volume usage at businesses and restaurants. We do not sell smaller quantities than what is listed per item on our website.